Refund Policy
آخر تحديث: January 8, 2026
النص القانوني الرسمي متاح باللغة الإنجليزية أدناه كما هو منشور من arbah.co.
1. Policy Overview
This Refund Policy ('Policy') outlines Arbah.co's guidelines and procedures for refunds related to subscription services, premium features, and any applicable platform fees. At Arbah.co, we are committed to providing high-quality services and fair, transparent refund processes. This Policy is designed to balance user protection with the operational requirements of our Platform. By subscribing to our services or making any purchases on the Platform, you agree to the terms of this Policy. Please read this Policy carefully before making any purchase.
2. Scope of This Policy
This Policy applies to: (A) Monthly and annual subscription plans (Basic, Pro, Premium, Enterprise); (B) One-time purchases of additional features or credits; (C) Any promotional or discounted purchases; and (D) Add-on services purchased through the Platform. This Policy does NOT apply to: (A) Cryptocurrency trading transactions (which are governed by blockchain protocols); (B) Blockchain network fees (gas fees) which are paid directly to network validators; (C) Third-party services or products not sold directly by Arbah.co; (D) Losses from trading activities; or (E) Promotional credits or free trial periods.
3. Subscription Billing and Automatic Renewal
Subscription terms: (A) Subscriptions are billed in advance for the subscription period (monthly or annually). (B) Subscriptions automatically renew at the end of each billing period unless cancelled. (C) You will be charged the applicable subscription fee on your billing date. (D) Annual subscriptions provide a discount compared to monthly billing. (E) All prices are displayed in USD unless otherwise specified. (F) Prices are exclusive of applicable taxes, which will be added where required. (G) You can view your billing history and manage your subscription in account settings. (H) We will notify you of any price changes at least 30 days before they take effect.
4. Cancellation Policy
You may cancel your subscription at any time: (A) Through your account settings under 'Subscription' or 'Billing'. (B) By contacting customer support at support@arbah.co. (C) Cancellation takes effect at the end of your current billing period. (D) You will retain access to premium features until the end of your paid period. (E) No partial refunds are provided for unused portions of a subscription period. (F) After cancellation, your account will revert to the free tier (if available). (G) Your data will be retained according to our data retention policy. (H) You can resubscribe at any time, but promotional pricing may not be available.
5. Refund Eligibility
Refunds may be considered in the following circumstances: (A) Technical Issues: Extended service outages exceeding 24 consecutive hours that materially affect your use of paid features; Critical bugs that prevent core functionality and are not resolved within 48 hours; Billing errors or duplicate charges made by us. (B) First-Time Subscribers: First-time subscribers may request a courtesy refund within 7 days of initial purchase if they are not satisfied with the service. This courtesy refund is limited to one per user and is subject to verification. (C) Annual Subscription Downgrade: If you wish to downgrade from an annual to monthly subscription within 14 days of purchase, we may offer a prorated refund minus any benefits already received. (D) Account Issues: If your account was charged after you requested cancellation (and we can verify the cancellation request was made before the billing date).
6. Non-Refundable Items and Circumstances
The following are strictly non-refundable: (A) Subscription fees after the eligible refund period has passed. (B) Blockchain transaction fees (gas fees) - these are paid directly to network validators and are outside our control. (C) Trading fees and any losses incurred from trading activities. (D) Promotional, discounted, or special offer subscriptions (unless otherwise stated in the promotion terms). (E) One-time purchases after the service or feature has been accessed or used. (F) Subscriptions or purchases made with promotional credits or rewards. (G) Accounts terminated for violation of our Terms of Service. (H) Refund requests made more than 30 days after the original purchase. (I) Situations where the user simply changed their mind (buyer's remorse) outside the first-time subscriber courtesy period. (J) Downtime or issues caused by factors outside our control (internet outages, blockchain network congestion, etc.).
7. Refund Request Process
To request a refund: (A) Contact our support team at support@arbah.co with the subject line 'Refund Request'. (B) Include the following information: your account email address, transaction ID or receipt number, date of purchase, subscription plan or item purchased, detailed reason for the refund request, and any supporting documentation (screenshots, error messages, etc.). (C) Our team will acknowledge your request within 2 business days. (D) Refund requests are reviewed on a case-by-case basis. (E) We may request additional information to process your request. (F) You will receive a written decision within 5-7 business days. (G) If approved, refunds are processed within 5-10 business days. (H) If denied, we will explain the reason and any alternative solutions.
8. Refund Methods and Processing
Approved refunds are processed as follows: (A) Refunds are credited to the original payment method used for the purchase. (B) Credit/debit card refunds typically appear within 5-10 business days, depending on your financial institution. (C) Bank transfer refunds may take up to 14 business days. (D) Cryptocurrency payments (if accepted) are refunded at the USD equivalent value at the time of the original transaction. (E) We cannot process refunds to different payment methods or accounts. (F) Any applicable fees charged by payment processors are non-refundable. (G) Partial refunds may be issued where appropriate (e.g., prorated annual subscriptions). (H) You will receive email confirmation when your refund has been processed.
9. Disputes and Chargebacks
If you have a billing dispute: (A) Please contact our support team first to resolve the issue directly. (B) We are committed to resolving disputes fairly and promptly. (C) Filing a chargeback with your payment provider without first contacting us may result in: immediate suspension of your account, loss of any credits, data, or subscription benefits, and additional fees if the chargeback is unsuccessful. (D) We reserve the right to dispute chargebacks we believe are unwarranted. (E) Fraudulent chargebacks may be reported to relevant authorities and credit agencies. (F) Accounts associated with chargebacks may be permanently banned from the Platform. (G) We maintain records of all transactions and communications for chargeback disputes.
10. Free Trials and Promotional Periods
If we offer free trials or promotional periods: (A) Free trials provide full access to specified features for a limited time. (B) You may be required to provide payment information to start a trial. (C) If you do not cancel before the trial ends, your payment method will be charged for the first subscription period. (D) We will send a reminder before your trial ends (if you have enabled notifications). (E) Trial periods may only be used once per user/payment method. (F) Attempting to abuse trial periods (e.g., creating multiple accounts) may result in account termination. (G) Promotional periods have specific terms stated in the promotion. (H) No refunds are provided for forgetting to cancel a trial.
11. Subscription Upgrades and Downgrades
Changing your subscription: (A) Upgrades: When you upgrade to a higher tier, the change takes effect immediately; you are charged a prorated amount for the remainder of your billing period; your new billing date remains the same. (B) Downgrades: When you downgrade to a lower tier, the change takes effect at the end of your current billing period; you retain higher-tier features until then; no refunds are provided for the current period; and your new rate applies from the next billing cycle. (C) Plan Changes: You can change plans through account settings or by contacting support; multiple changes within a billing period may result in adjusted charges.
12. Service Credits
In lieu of monetary refunds, we may offer service credits: (A) Service credits can be applied to future subscription periods or purchases. (B) Credits are non-transferable and have no cash value. (C) Credits expire 12 months from the date of issuance. (D) Credits cannot be used for third-party services or blockchain fees. (E) If your account is terminated, any unused credits are forfeited. (F) Service credits are offered at our discretion as a goodwill gesture. (G) Accepting service credits does not waive your rights to pursue other remedies if applicable.
13. Enterprise and Custom Plans
For Enterprise or custom subscription plans: (A) Refund terms are specified in your individual service agreement. (B) Custom terms may override the standard refund policy. (C) Contact your account manager for refund-related inquiries. (D) Enterprise trials and pilots have specific terms agreed upon in writing. (E) Multi-user or team subscriptions may have different refund procedures. (F) Volume discounts may affect refund calculations.
14. Regional Considerations
Certain jurisdictions may have additional consumer protection laws: (A) European Union: Consumers may have a 14-day cooling-off period for digital services under the Consumer Rights Directive. However, by using the service immediately, you may waive this right. (B) Australia: Consumers have rights under Australian Consumer Law that cannot be excluded. (C) Other Regions: We comply with applicable local consumer protection laws, which may provide additional or different rights. (D) Nothing in this Policy is intended to limit rights that cannot be legally waived. (E) Contact us for information about rights specific to your region.
15. Force Majeure
We are not liable for service interruptions or our inability to provide refunds due to circumstances beyond our reasonable control, including: (A) Natural disasters, acts of God, or extreme weather events. (B) War, terrorism, civil unrest, or government actions. (C) Epidemics, pandemics, or public health emergencies. (D) Cyber attacks, widespread internet outages, or infrastructure failures. (E) Blockchain network issues, protocol failures, or smart contract bugs. (F) Third-party service provider failures. (G) Any other events that could not have been reasonably anticipated or prevented. In such cases, we will make reasonable efforts to resume normal operations and address refund requests as soon as practicable.
16. Policy Changes
We reserve the right to modify this Refund Policy at any time: (A) Material changes will be communicated via email or Platform notification. (B) Changes take effect 30 days after posting (unless a longer period is required by law). (C) Your continued use of paid services after changes constitutes acceptance. (D) The Policy in effect at the time of your purchase governs that transaction. (E) Previous versions of this Policy are available upon request. (F) We encourage you to review this Policy periodically.
17. Contact Information
For refund requests, billing inquiries, or questions about this Policy: Customer Support Email: support@arbah.co, Billing Department: billing@arbah.co, Response Time: We aim to respond to all inquiries within 2 business days. When contacting us, please include: your account email, transaction details, and a clear description of your request. Our support team is available Monday through Friday, 9 AM to 6 PM (UTC). For urgent billing issues outside these hours, please email with 'URGENT' in the subject line.